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Workplace culture is less shaped by mission statements and policies that only come out in a crisis, but by connection. The most effective leaders understand that clear communication and intention is the foundation of a healthy and high performing culture.

Emotional intelligence is being talked about everywhere, it’s in our social media feeds and frequently discussed in workplaces as a desirable skill. It’s included in leadership programmes, recruitment processes and professional development plans, yet many people still find themselves wondering what emotional intelligence really looks like in practice? When people hear the phrase emotional intelligence, they often think of someone who is calm, self-aware, and good with people.