Over time, I became increasingly interested in understanding not just what was happening in these situations, but why. ​Why do conversations become difficult? Why do people feel unable to speak openly? Why do small issues sometimes escalate into much bigger problems? Alongside my work in social care, I developed a strong interest in more holistic approaches to wellbeing, reflection, and mindset. I went on to complete a diploma in coaching and mindfulness coaching, and further training in: Reiki Colour therapy Hypnobirthing Crystal healing Trauma awareness These experiences deepened my understanding of how people think, feel, and respond — particularly under pressure. ​​​​​ The Wildlight GROWTH framework © was created as a way to bring these insights together into something practical. A tool that could be used in real situations — not just theory. It provides a simple, structured way to: ​navigate difficult conversations respond to feedback and complaints reflect more clearly build and repair trust take meaningful, intentional action ​At its core, it supports people to move from reaction to reflection — and from uncertainty to clarity. My approach brings together two important elements: - lived experience in social care - a reflective, holistic understanding of people and communication My work is grounded in both real-world experience and a strong focus on emotional intelligence — understanding how people think, feel and respond, particularly under pressure. ​This combination allows me to support individuals and teams in a way that is: - practical and grounded - thoughtful and considered - realistic for busy environments I believe that when communication improves, everything improves. Workplaces become calmer. Relationships become stronger. People feel more confident and supported. And that doesn’t just stay at work — it carries into everyday life.​